Refunds, returns and cancellation

Read this before you pay. At checkout you must tick that you agree to these rules and to the shipping policy.

Cancellation before dispatch

Email hello@waykit.store with your order number. If the warehouse has not scanned the parcel we will cancel and refund. After a scan we treat it as a return.

Returns

You have 14 days from delivery to ask for a return of unused kit in original packing. Opened hygiene items (wash-kit used at the basin), food-contact items that have been used, and battery products with broken seals may be refused except where UAE law requires a remedy for defect or misdescription.

Return address: [STREET ADDRESS] — or a 3PL address we will give you in the return email. Do not post a parcel back to China unless we ask you to; that route is usually uneconomic.

Who pays return postage

If the goods are defective, misdescribed, or late beyond the stated window, we cover a reasonable return or we refund without return on low-value lines. Change-of-mind returns: you pay postage unless we say otherwise.

Refunds

Refunds go to the original payment method within 14 days of us accepting the return or agreeing a refund-without-return. We do not issue store credit in place of a legal refund.

UAE statutory rights

A blanket “no refunds” line would be void for defective, misdescribed or unlawfully late goods. This policy does not waive those rights.